Dear Treetops Patients
At the end of such an incredibly busy month I find myself taking a step back to applaud the Treetops team, for who they are and what they do.
I really can not speak highly enough of them and all that they aspire to achieve, from the amazing friendly reception team, the supporting and hard working nurses to our skilled and gentle clinicians, all of whom are encouraged and enthused by a committed and passionate owner. Their focus is always ‘patient first’ and they are ardent about developing the care, service and techniques they provide.
This month more than most, we have witnessed our phone lines busier than normal and the team are really conscious of this and they do apologise. Please always know when they can not answer your call it is because they are helping patients like yourself. Furthermore, there are occasions when our clinicians run late and they all sincerely apologise for keeping you waiting. I would like to reassure you, when this happens it will be due to them treating and caring for another patient and as a team they are trying extra hard to run to time without compromising clinical care and they thank you for your patience. A few patients this month have shared their frustration at our waiting rooms remaining closed. The team understands that waiting in the car park does not create the relaxed and comfortable atmosphere they wish for you, yet please allow this to increase your confidence that Treetops will always have your safety and the safety of our team at the forefront of all we do.
In my recollection of the past month, I had an overwhelming feeling of respect for the Treetops team and an incredible feeling of gratitude. Moreover, without you, our patients, we would not be here, so I thank you for placing your confidence in Treetops. I can hand on heart say, we believe it is well placed, we hope you agree.
Happy November
With sincere best wishes
Louise
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